How the nrirobotic process works

Discover

  • Establish communications between nrirobotic Engineers and Client Delivery Managers
  • Help Client Delivery Managers discover automation possibilities
  • Identify initial synergies and opportunities

Define

  • Define technical experts and plan of action
  • Complete nrirobotic Process Index (RPI) spreadsheet
  • Define order of deployment

Design

  • Automation Solution Mapping
  • Working sessions/Technical discussions
  • Digital Workforce design & testing
  • Define KPIs (key performance indicators)

Deploy

  • Prepare all procedures for smooth implementation
  • Client Delivery Manager signs off on deployment of Robot
  • Migrate Digital Workforce from design to deployment

Deliver & monitoring

  • Validate Digital Workforce deployment
  • Monitor defined KPIs and report to Client Delivery Managers

Processes that lend themselves to DPA

Successful nrirobotic engagements:

  1. Insurance

    Client profile updates
    Generating renewal premiums
    Claims processing
    Underwriting processes
    Policy administration and servicing

  2. Financial Services

    Requests for overdraft protection
    Exception processing (overrides for high-value customers or low-risk transactions)
    Statement reconciliation
    Credit card applications
    Dispute resolution

  3. Health Care

    Patient registration
    Provider credential verification in Retail
    Member eligibility and billing

  4. Human Resources

    W4 management
    Benefits administration
    Onboarding
    System access and setup
    Compliance reporting

  5. Miscellaneous

    Change of address processing (can be on multiple systems)
    Fraudulent account closing
    Customer complaints processing
    Data cleansing
    Straight-through processing of customer orders
    Shipping notifications

DPA makes a difference

Digital Process Automation enables organizations to use software robots to complete repetitive, logic-based, time-consuming work, highly human-capital intensive processes to significantly increase productivity, improve quality, and decrease the need for rework—also usually resulting in significant cost reduction.